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Information Security

Confidentiality

Knowledge E Author Support Services respects the confidentiality of research. We receive unpublished manuscripts detailing groundbreaking research and ideas from the best researchers and universities around the world and we understand the confidentiality risks associated with submitting unpublished work. We adhere to a privacy policy that guarantees 100% confidentiality and allows researchers worldwide to submit their work to us with complete confidence.

  • All our editors sign confidentiality agreements and will not make any client information available to anyone outside Knowledge E Author Support Services, unless authorized in writing by you.
  • Your personal information (name, address, email address, contact number, etc.) will never be made available to any outside party.
  • All documents submitted are managed through a secure online job management system; your documents can only be viewed by your customer service manager and the editors/publication experts working on your assignment.
  • On request, we will also sign a confidentiality agreement with you before you submit your data to us.

Security

We understand the importance of data security. That is why we have taken all measures necessary to ensure that all your documents and information that you provide us is secured. All our IT security management systems are ISO/IEC 27001:2013 –certified.

Job Management System

All your manuscripts are routed through our secure, password-protected online job management system that enables you to create your own profile, submit your manuscript, download completed files, order new services, make payment, download invoices, and share your feedback on our services securely.

Payment Security

In order to protect your credit card information, all online transactions are conducted using a secure 128-bit SSL encryption signed by VeriSign. Encryption ensures that no information is accessible to unknown parties, so you need not worry about information theft. Knowledge E Author Support Services will never store your credit card information, so there is no possibility of fraudulent charges. Please visit VeriSign’s website for more information about payment security.

We have also partnered with PayPal to provide you with the most secure and easy-to-use online payment system available. For information about how PayPal can protect you from unauthorized payments, visit PayPal’s website.

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Quality Guarantee

Quality GuaranteeWe work with you until you are 100% satisfied with the quality! We guarantee that the quality of English in all documents edited by Editage will meet the standards required in the international publishing industry. This guarantee applies to every document edited by us, regardless of service, deadline, or fees.

File Formats We Edit

File Formats we editWe accept all file formats such as WORD, PDF, JPEG, LaTeX, etc.

(An additional 15% is charged for PDF and LaTeX editing.)